Customer portal development

Customer portal development: successful use cases

B2B or B2C customer portal, web or mobile — we bring your customers' digital touchpoints along the customer journey to the next level.

We develop custom, intuitive and user-friendly B2C customer portals and B2B customer portals that are tailored to your business requirements and offer your customers a first-class experience.

Product, service, or contract information

Connection of target and source systems

Knowledge and document management

Contracting

Web content management

WIKis, FAQs, and forums

Customer service, request and complaint management

Flexible workflows & collaboration tools

Up- and cross-selling

Integrate video, e-learning, online meetings & chat

Self service features

Customers expect a customer portal

According to a study of Microsoft, 88 percent of the participants expect companies to have a digital customer portal. By developing a customer portal, you meet these requirements, improve the customer experience along the customer journey and set yourself apart from your competitors.

Self-service options are critical

Customer portals are particularly important today, as your customers are increasingly tech-savvy, prefer to search for information on their own and solve problems and inquiries independently. Digital customer management provides self-service resources while reducing customer support costs.

Adjustments through monitoring

Customer portals provide information about the needs and behavior of your customers. By collecting and analyzing data, you can better understand customer behavior, uncover any deficiencies in customer service and thus derive targeted measures.

Data security at the highest level

Data security is crucial to a digital customer portal! Customer data is only available after successful log in, thus sensitive information is protected. Our customer portal solutions are technically always up to date and meet the highest safety standards.

Improve customer satisfaction

All relevant information, FAQs and assistance collected in one place
Accessible anytime, anywhere, conveniently from any device and web browser
Improved customer experience and greater flexibility through a self-service portal
Increased transparency of your business processes

Strengthen your customer loyalty

Simplified ways to contact your company
Improved communication with your customers
Collaborate more efficiently through rapid exchange of data and information
Tailored content thanks to personalization features and monitoring

Boost your business revenue

Save time by digitizing internal processes
Relieve customer support and reduce support costs
Take advantage of up-selling and cross-selling potential
Improve internal business processes thanks to the direct connection to your CRM system

Objectbay: end-to-end customer portal programming

See how SCRUM-certified software engineers create a seamless experience for your customers.

Thanks to many years of experience and extensive know-how, our cross-functional teams cover the entire range of customer portal software services.

Our development process is based on agile approaches — including the Scrum framework as an central part of our software development. You benefit from flexible and lean development processes and always keep an eye on the incremental progress of your product.

In doing so, we can cover the entire development process. From requirements analysis to customer portal programming and operating your customer portal software 100 percent in-house. Our goal: Developing outstanding customer portal solutions with the highest quality standards through a transparent development process togher with you.

Our development teams are at the heart of our services — Scrum certified, technically up-to-date and autonomous. Our teams are stable and perfectly coordinated. Our experts work exclusively for you on your product.

Teams of experts

Java, JavaScript or Python — our developers can speak just about any programming languages

Technology

The Scrum approach gives you flexibility, control and 100% transparency over development.

Scrum

FAQs

Questions about customer portal development

Customer portal develop­ment - for increased cus­to­mer satisfaction and turnover

Customer portal develop­ment - for increased cus­to­mer satisfaction and turnover

Are you looking for a digital customer portal solution that attracts new customers with outstanding user experience and unlocks additional sales potential?

Enjoy the peace of mind knowing, that your digital customer portal development is in the best hands — from idea to implementation.

Modernize or extend your existing customer portal

Replacing the outdated customer portal with established, modern frameworks

Programming an entirely new, digital customer portal — specifically tailored to your needs