Self-service customer portal for work-life balance service provider Familizy

Self-service customer portal for Familizy

With its sophisticated features, the customer portal creates a central self-service point of contact for customers and simplifies internal processes at Familizy.

The multilingual e-assistance platform contains detailed information about the services offered by Familizy, refers to informative pages of institutions and provides relevant documents for download.

Philipp Neff, Sales & Teamlead Familizy Kunde

Philipp Neff, Sales & Team Lead Family

The Objectbay team responds individually to every request, provides quick, reliable feedback and is friendly in its dealings - you couldn't ask for more!

Solution content

Familizy's self-service customer portal supports companies in their HR strategy to improve the work-life balance of their employees.

Our Swiss client, Familizy, approached us with the desire to redevelop their outdated customer portal solution. The goal? To adapt the look and feel to the brand image, elevate usability to a new level, and create a central hub that covers all customer information needs.

The following requirements were implemented by Objectbay:

The content management system allows content to be changed at any time

Consistent brand look and feel and improved usability

Cost-effective and complexity-reduced solution

Access and authorization management, customizable per customer for 4 different services.

Integration of a chatbot solution for a better customer experience

Provision of documents for download

Multilingual user interfaces of the portal (DE, EN, FR, IT)

Managing new corporate customers through Familizy

Simple control of user authentication and the role concept

Impressions

Benefits

The redesigned customer portal allows users to easily and intuitively clarify questions via the chat function in various languages ​​and to make adjustments to services themselves.

The user-friendly content management system streamlines internal workflows, as content changes to the customer portal can be made promptly and without external intervention – and without incurring additional costs.

Insights Success Story Familizy - Kundenportal EntwicklungInsights Success Story Familizy - Kundenportal Entwicklung
Insights Success Story Familizy - Kundenportal EntwicklungInsights Success Story Familizy - Kundenportal Entwicklung
Download success story

Technologies

Strapi is an open-source headless CMS solution that allows users to map their own data structure via a user-friendly administrator interface. This solution also includes a sophisticated and easy-to-use content editor, enabling Familizy to create its own content. This content is delivered via a standardized REST interface to a Next.js frontend application, which serves only as a framework and displays the content from the CMS system. User authentication and role-based access control (which users are authorized to view which packages) can also be easily implemented and managed through the CMS system.

This separation of frontend and backend offers the advantage that the visual component can be managed and developed independently from the backend. This makes it possible to replace the frontend (the website) with a new UI in the future without having to change the data structures in the backend.

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Hannes Wambach,
VP Growth & Business
Development