20 years of experience
210+ successful projects
ISO 27001 certified
Very good
In times of skilled worker shortage, the Wüstenrot & Württembergische Group was looking for a long-term software development partner on equal footage who could provide complete software engineering teams.
These teams needed to be able to implement large projects on time and in close collaboration. Several of our teams have been working with the company since summer 2022 to replace legacy systems, modernize software, and digitize core business processes.
With our many years of experience in agile software development and expertise in test-driven development, we provide ongoing support to W&W Informatik's internal teams in their daily work, assisting with further development. As proactive thinkers, it's part of our DNA to question processes in order to raise development productivity to a new level.
The HOB portal, which had evolved over many years, was a central component of daily operations. Every step along the process chain—from ticket intake to billing—was already being handled digitally. However, the technical foundation had become outdated and increasingly complex due to numerous extensions. Over time, the following challenges in particular became apparent:
New requirements and functions could only be implemented in the existing system with increasing effort. To remain flexible in the future, a modern, modular technical foundation was required.
Higher security and data protection requirements collided with a significantly expanded database containing thousands of customers as well as numerous interfaces to the parent company and suppliers.
The code, which had evolved over many years, was technically outdated; sustainable further development on the existing foundation was no longer feasible.
HOB did not want to simply copy the existing portal, but rather develop it from the ground up so that it meets modern requirements and provides a sustainable, flexibly expandable foundation for the long term. Specifically, this meant:
From properties, objects, and components to tickets, work orders, quotes, and service catalogs, as well as materials management including inventory, goods receipt, stock transfers, and stocktaking, right through to final billing. The system is also connected to the parent company's external order processing system, which automates the exchange of work orders, service catalogs, invoices, and credit notes.
A core feature of the new portal is the dynamic component concept: every object is broken down into components, to which detailed technical equipment—including products, serial numbers, and locations—is assigned. This provides tangible day-to-day benefits:
Technicians can see in advance which technical systems and devices are installed on-site and where they are located. This ensures faster and more comprehensive information exchange.
Employees can create components and technical equipment and feed information back into the portal while on-site. This data is then available for future service calls and for the back office.
Quotes can be generated based on stored data without always requiring an additional site visit.
First-level support has immediate access to the entire history of calls, tickets, information, and service interventions.
In addition to replacing and modernizing legacy systems, W&W Informatik benefits from our many years of experience in agile software development. By applying best practices, agile methods, and collaborating with Objectbay, existing processes were reviewed, and opportunities were identified to make workflows more effective and efficient.
We have already shared a great deal of our expertise with the W&W Informatik teams, particularly in the areas of test-driven development and automation.
Looking back, what HOB highlights most is the partnership on equal terms. Trust was also the deciding factor during the selection process. HOB obtained several quotes, evaluated off-the-shelf products, and considered international providers. Standard software was ruled out due to the large number of business-critical interfaces, while offshore options were dismissed due to data protection concerns and the handling of sensitive legacy data—especially during the migration phase.
Does the project demand exceed internal capacity, or is there a lack of expertise within the team? We offer experienced, certified Scrum development teams
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